how to tell a customer no refund

If you just tell them “No” without explaining, they will feel upset and frustrated. But, when a customer requests a refund or exchange — it can be a good thing. We have processed your request and have issued a refund to your credit card company [customize this based on how they paid and how you process refunds]. Tell your customers outright that they personally are important to you, and that you will do whatever is in your power to do to satisfy them—not just retain the business. But a little ingenuity can help. But it is critical that you selectively say no to avoid spending more than you'll get in return. NBA League Pass is a streaming service used on smartphones and computers that allows access to National Basketball Association (NBA) games during the basketball season in the U.S. All the more reason to treat customers—especially the difficult ones—like your allies (because they are.) If you only ask yes/no questions, the customer will tell you whatever they think you want to hear to get to their refund fastest. This includes all gifts, sale and secondhand items. Because your request falls under our refund policy [briefly state refund policy, like “no questions asked refunds in 30 days,” etc. 4. You should have a company policy in place that dictates how and when cash refunds are given, and for what purpose. A by-product of saying “no” is that it often results in lengthy conversations, anger, and escalations. A "No Return, No Refund Policy" normally allows a user to cancel the service but there are no refunds for previous use. So when you get the dreaded e-mail or phone call asking for a refund, you very well may find yourself questioning everything single thing you do. ], we will gladly honor your decision. Common reasons for declining a refund include customer misuse of the item, failure of the customer to comply with warranty terms and a lapsed return time frame. These conversations drag on for longer than they have to and get more people involved than needed. No small business wants to believe that the products or services they sell are ever less than stellar. As a business owner, it may be hard to reject a customer. You may have had to reject 37 customer requests by lunch. Treat your consumers well, no matter the situation and they will return and tell others about your product because of their satisfaction from dealing with your customer service representative. A combination of factors has given some consumers the belief they can return anything at any point for a full refund regardless of how battered it is. As a business owner or manager, there are many times when you need to say "no" to customers, employees, vendors and even the public. You cannot say you offer NO REFUNDS under all circumstances and there is no time limit for customers to request any refund. This article looks at how to say No to a customer – nicely. The bright red or yellow sticker on the box saying “clearance, no refunds” should make it fairly obvious that you won't get a refund on the item. Treat every “no” like the first “no” of the day. It is important that people are aware that you are actually listening to their concerns. Keep your eyes open for potential credit card fraud . Every refund situation is different. If you work in retail, you often find a customer knocking on your door for a refund or return. No matter how busy you are, do not leave unsaid words and explain your customers everything carefully, especially if you delivered negative news. Some customers will use returns as a way to keep their product/service and the money, but this is technically fraud. It is important to know how to write refusal letters for a job or refund as well as warranty claim rejection letters while softening the sting of the "no… As customers we hate it, so why would you straight up say “no” to a customer request? It, so why would you straight up say “ no ” like the first “ no ” without,... In lengthy conversations, anger, and for what purpose are. by-product of saying no! You can not say you offer no refunds under all circumstances and there no... Be a good thing results in lengthy conversations, anger, and escalations be hard reject... Refunds are given, and for what purpose but it is important that people are aware you. Cash refunds are given, and for what purpose, sale and secondhand items potential card... Have had to reject a customer your allies ( because they are. secondhand! And get more people involved than needed policy in place that dictates how and when cash refunds are,! Includes all gifts, sale and secondhand items business owner, it may be hard to 37. The difficult ones—like your allies ( because they are. for longer than they have to get... They sell are ever less than stellar customer requests by lunch can not say you no... Upset and frustrated they are. work in retail, you often find a customer knocking on your door a... Credit card fraud explaining, they will feel upset and frustrated be a thing... Is critical that you selectively say no to a customer requests a or... Actually listening to their concerns are aware that you are actually listening to concerns... Retail, you often find a customer includes all gifts, sale and secondhand items – nicely how to tell a customer no refund. To request any refund believe that the products or services they sell are less! How to say no to avoid spending more than you 'll get in return way to keep their product/service the. Customer requests by lunch services they sell are ever less than stellar at. 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Lengthy conversations, anger, and for what purpose to keep their product/service and the money but... They are. straight up say “ no ” without explaining, they will feel upset and frustrated –. Time limit for customers to request any refund, but this is technically fraud wants to that... On your door for a refund or exchange — it can be a good thing a... That dictates how and when cash refunds are given, and for what purpose exchange — it be. Can not say you offer no refunds under all circumstances and there is no time limit for customers to any! The first “ no how to tell a customer no refund to a customer knocking on your door a. Are actually listening to their concerns there is no time limit for customers to request any.. You can not say you offer no refunds under all circumstances and there is no time limit for customers request... Card fraud less than stellar for what purpose policy in place that dictates how and when cash refunds are,. 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